1. J

    Outstanding customer service/Scott Smith

    I just got back to Wilmington after driving to Scott Smith's mill in New Hill. It was just over two hours and worth it. Anyone wanting good wood, fair treatment in a wonderful low key environment, go visit Scott, regardless of how far away you are. Worth it!!
  2. Bill Clemmons

    Good Customer Service - Supergrit

    I recently had a need to complain about a purchase I made from Supergrit. I sent my complaint via the email address I found in the "contact us" section of their web site. Rather than respond by email, a very nice lady named Laura called me to discuss it and "make it right". Bottom line: I was...
  3. J

    Woodcraft Bands Great Customer Service!

    Last week, I posted about breaking a band saw blade, and needing to order a replacement. Well yesterday morning around 9:00 AM, I called Woodcraft Bands and ordered two. Today, the postman brought them. Next day service and great prices, you can't beat that.
  4. Steve_Honeycutt

    Greensboro Woodcraft Customer Appreciation Sale

    As if the sale at the Hardwood Store and the picnic weren't enough, here is another one. I received a postcard in the mail today announcing a Customer Appreciation Sale at the Greensboro Woodcraft store on May 13, 14 & 15. This sale is 20% off everything in the store, excluding Festool...
  5. TracyP

    Customer Appreciation Day At The Hardwood Store Of North Carolina

    Cheryl Lewis has requested that we let all of you know the Hardwood Store in Gibsonville is having a customer appreciation day and tool swap on May 14 from 8:00 AM until 2:00 PM. I will attach the flyer to this post. This is the same day as the picnic so most of you could make both events...
  6. CrealBilly

    Rocker WIP - DONE - Another Satisfied Customer

    Here's a rocker I've been working on for my grandson. Made out of black walnut and 30 min / 3500 PSI clear epoxy. Almost every cut is a angle cut. It would have really helped if I had a plan or at least a drawing, instead of just a picture in my head. thanks
  7. BrianInChatham

    Powermatic customer service

    Every now and then I come across a negative post about Powermatic since they were acquired by WMH tool group, and just wanted to throw my $.02 in on the subject. I have a PM2800 drill press, certainly a rather spendy indulgence on one of the less complex pieces of equipment we have in our...
  8. sawduster

    good customer service

    i use a couple of different sites for turning supplies, pen kits etc .....usually depending on who has the best current sale , but I got to give a shout out to Woodturningz and specifically to Fritz over there I ordered some bullet cartridge kits for the first time and...
  9. M

    Klingspor's Customer Appreciation Week

    View image in gallery Our friends at Klingspor's Woodworking Shop are giving back to their customers this week -- March 13-21. Here is a chance to take advantage of nearly everything in their stores (with a few exceptions like Festool, Fein and Sawstop). I got wind of this in an exchange of...
  10. Rob

    Penn State Industries=Great customer service

    Went to mount a blank on my screw chuck that came with my Barracuda 2 chuck, discovered that it's slightly bent. Contacted PSI yesterday for a replacement, they couldn't find my invoice. I stated that I purchased it from Amazon last year, and was willing to pay for it. I wasn't expecting a...
  11. CarvedTones

    kudos to Fox Chapel customer service!

    Not long ago, there was a "hot deals" thread about a "scratch/dent" closeout with some very good deals on books at Fox Chapel. I ordered a couple of books. One I wanted more than the other and it was the one that justified the price plus shipping to me and the other was worth the reduced price...
  12. JackLeg

    Kreg Customer Service

    [B]Last week, while filling out a questionaire for Kreg, I mentioned that my Kreg Klamp won't stay locked:nah: and asked if there is an adjustment I could make. :icon_scra Today, the Brown Truck delivered a new Kreg Bench Clamp system at no charge. :eusa_clap:eusa_clap:eusa_clap This came...
  13. gazzer

    Beall Tool Co. - Great Customer Service

    Just wanted to post a note describing my great experience with Beall Tools. I bought a Tilt Box a few years ago, which I found useful for many things. Recently, the thing started acting up - it would read ok on a tilt; however when level, the display would jump around wildly. It did seem to...
  14. PChristy

    The customer didn't like it

    So now it sits in our kitchen The little vase type sitting beside of it was suppose to be a candle holder but as all of you turners know things change so I made it into a Bud Vase RO and BW
  15. Shamrock

    Kudos to FujiSpray Customer service!!!!

    I recently ordered a Fuji Spray Q4 Pro HVLP system: (GLOAT) (thanks to the Woodwrangler for enabling this purchase with a demo of his unit) When I got it from Amazon I was super excited to try it out on our Front door : it was primed and ready to go- but I hit a snag- after mixing the paint...
  16. ScottM

    JDS = Great customer service

    Last week I knocked my remote from my JDS air-tech 750 off the bench on to the cement floor. Needless to say it did not work after that. Friday morning I called JDS, described the situation and asked if the remote had some form of reset. The represent told me that there was not a reset and...
  17. DaveO

    Bosch takes care of their customers

    In my on-going saga of issues with the Bosch Colt I have received nothing but excellent customer service from them. Originally I had the spindle lock button strip out and with some sage advice found here I contacted Bosch and a spindle wrench showed up at my door Thread. Well then the spindle...
  18. Ralrick

    Anyone interested in building a Customer Bar?

    I'm looking to have someone build a custom bar in a basement of a house we have at Lake Gaston. I have a general idea of what I want but the plan is not fixed by any means and therefore I'd be looking for some input on the plan as well as you building/installing (I can assist in the install if...
  19. Tar Heel

    Klingspors knows the meaning of customer service

    This past Friday I bought some things from Klingspor. In addition to the box of sandpaper I mentioned in a previous post, I bought a 2" foam hook & loop sanding spindle and a couple of boxes of discs. I also mentioned in a previous post that I basically destroyed the foam by getting it too hot...
  20. S

    PSA: great router technologies customer service experience


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