Wanted to pass along a good customer service story. Last week, I bought a Work Sharp 3000, and have been having trouble getting a straight edge when sharpening my chisels. I followed the directions on how to adjust the machine to no avail. The unit came with a loose bolt, and after I tightened it, I think it may have affected the alignment.
Long story short, I called customer service to see what advice they could offer, and they told me it was probably defective, and immediately told me they would send out a new one tomorrow. They kindly asked that I send back the defective unit AFTER I receive the new one. No fuss or mess, and very friendly. Now that's customer service!
And for those of you still waiting on the pictures of the tractor trailer, I have not forgotten, they're coming.....:eusa_danc
Gonzalo
Long story short, I called customer service to see what advice they could offer, and they told me it was probably defective, and immediately told me they would send out a new one tomorrow. They kindly asked that I send back the defective unit AFTER I receive the new one. No fuss or mess, and very friendly. Now that's customer service!
And for those of you still waiting on the pictures of the tractor trailer, I have not forgotten, they're coming.....:eusa_danc
Gonzalo