Freud Customer Service - WOW! = Gloat

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TedAS

New User
Ted
This is what Brown delivered on Friday!
I just had to take advantage of Lowe’s $99 deal this was too good to pass up.:gar-Bi



As I was getting the fixed base ready to mount in my router table I made an unfortunate discovery. One of the holes in the metal casting was machined at the wrong angle, as a result when it was assembled at the factory it was cross-threaded. :gar-Cr

Now I had to decide…
Do I send it back to Lowe’s and wait for a replacement to be shipped (Who knows how involved this could be)?

Or do I call Freud customer service?

I called Freud Friday afternoon and look what Brown brought today! :banana:



That was FAST! Just in time to mount in the router table I am going to win tomorrow.

I have got to give Freud customer service a great big tool man grunt; they are great to work with.

Ted
 

Travis Porter

Travis
Corporate Member
Sorry, you already won. Only one prize per family/household per year!

Congrats on the router and the service from Freud!
 

Alex Franke

New User
Alex
Awesome! I've had several surprising customer service experiences lately. This is a great one to hear about!

(If you end up building your own router table for it, be aware that the included template is a bit off the mark. The holes for (as I recall) height, clamp, and spindle lock need to be bigger than marked, and I think it was the spindle lock hole that was a bit off the mark. I was able to correct it by drilling the larger hole slightly off center.)
 

clowman

*********
Clay Lowman
I too, am glad to hear another good customer service story. We need more. Businesses may be getting the idea that they have to treat their customers like each one is a goldmine... cause... they are!
 

Splint Eastwood

New User
Matt
Freud Rocks!

Last year, one of my 10in blades lost a couple of carbide teeth. Just fell off. Weld/braze not good.

Freud replaced within a week! I had to ship the old one back, but so what!

I believe they are in VA. So turn-around time was super fast.

Love the Freud stuff!

Matt
 

Splint Eastwood

New User
Matt
This is what Brown delivered on Friday!
I just had to take advantage of Lowe’s $99 deal this was too good to pass up.:gar-Bi



As I was getting the fixed base ready to mount in my router table I made an unfortunate discovery. One of the holes in the metal casting was machined at the wrong angle, as a result when it was assembled at the factory it was cross-threaded. :gar-Cr

Now I had to decide…
Do I send it back to Lowe’s and wait for a replacement to be shipped (Who knows how involved this could be)?

Or do I call Freud customer service?

I called Freud Friday afternoon and look what Brown brought today! :banana:



That was FAST! Just in time to mount in the router table I am going to win tomorrow.

I have got to give Freud customer service a great big tool man grunt; they are great to work with.

Ted

Ted, Sweet looking router. Let us know what your opinion of it is!

Thanks.
 
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