I contacted them and told them what I was experiencing with their resharpes.
I bought the blades back and they were able to put the hook back in but unfortunately, this ruined the temper. The blades cut true but only for a very short time before they dulled and wandered all over. It also looks like they didn't bother adjusting the set.
I spoke with a friend and he said he experienced the same thing.
On a brighter note, the one new blade I bought from them was just fine and ran as a new blade should. The people were nice enough and I appreciated them at least making an effort. I really wanted this to work out, I live 10 minutes from their shop.
Needless to say, I won't be using them for any resharp services. I'll chalk this up to a cheap lesson, it only cost me 4 blades and a couple of hours.