Two and a half weeks ago I received my damaged and parts missing MM24 bandsaw. As Steve has been doing PM, one ding for MM. The damage isn't their fault, but I believe some of the missing parts were not included. I called MM about how to handle, and they said to take pictures and send them a parts list and they would get the parts to me. So last Friday, no parts, I call and leave a message. I get an email from Sam this Monday that they were doing inventory this past week, and that I would have them this week. Another ding for MM. Yesterday, I send Sam an email that I still do not have parts, and I would like to get the tracking numbers.
Sooo, today around 2 PM the parts guy calls me to verify what parts I need. I ask don't you have the text file I sent, haven't the parts been shipped? The answer is no, we have been busy. Another ding for MM. They say they can ship them to me overnight and I will have them Monday. They also want to know how I am going to pay for them, and then I get irritated. When I talked to Sam at MM originally about the damage, he said they would ship them to me, and work out the damages with the carrier and me. Another ding for MM. I explained this to Marco the parts guy, and that I was going to be out of town next week, so overnight wasn't going to do me any good.
Well, I stewed on this for awhile, and I called them back and told them I wanted the parts tomorrow. I have been waiting two weeks to get this saw set up and adjusted as it should be, and I want them now. Marco said it was going to be too expensive, and I told him fine. They needed to come pick the saw up as I wasn't going to take it. He said I needed to talk to Sam, and I told him I would not talk to Sam anymore. I asked him to transfer me to Jim the owner. Stayed on hold awhile, and Marco comes back on and says they need to check some things and will call me back.
About 10 minutes later, Marco leaves me a message they are going to ship the stuff for Saturday delivery and I will have it tomorrow. Plus one for MM.
For the past 2 weeks I have a massive bandsaw that is unsafe to use. I can understand damage not being MM responsibility, but to tell me they are going to ship the stuff and me never see a thing PO's me bad. I have been dying to get this thing fully set up, adjusted, and going, and everyday, I wait for the brown truck and he doesn't show.
Sooo, today around 2 PM the parts guy calls me to verify what parts I need. I ask don't you have the text file I sent, haven't the parts been shipped? The answer is no, we have been busy. Another ding for MM. They say they can ship them to me overnight and I will have them Monday. They also want to know how I am going to pay for them, and then I get irritated. When I talked to Sam at MM originally about the damage, he said they would ship them to me, and work out the damages with the carrier and me. Another ding for MM. I explained this to Marco the parts guy, and that I was going to be out of town next week, so overnight wasn't going to do me any good.
Well, I stewed on this for awhile, and I called them back and told them I wanted the parts tomorrow. I have been waiting two weeks to get this saw set up and adjusted as it should be, and I want them now. Marco said it was going to be too expensive, and I told him fine. They needed to come pick the saw up as I wasn't going to take it. He said I needed to talk to Sam, and I told him I would not talk to Sam anymore. I asked him to transfer me to Jim the owner. Stayed on hold awhile, and Marco comes back on and says they need to check some things and will call me back.
About 10 minutes later, Marco leaves me a message they are going to ship the stuff for Saturday delivery and I will have it tomorrow. Plus one for MM.
For the past 2 weeks I have a massive bandsaw that is unsafe to use. I can understand damage not being MM responsibility, but to tell me they are going to ship the stuff and me never see a thing PO's me bad. I have been dying to get this thing fully set up, adjusted, and going, and everyday, I wait for the brown truck and he doesn't show.
