So sorry to hear that you didn't have a positive experience in our Hickory location. Our goal is and will always be to treat each and every customer with respect and when we hear we fall short we are truly disappointed.
My store manager Mike remembers discussing router bits and shaper cutters with a customer at the counter. He mentioned that the customer asked differences in router bits and shaper cutters and due to the questions, he handed said customer a Freud catalog, discussed the numerous options and said that he could order them and they could be here in 3 days.
The Sawstop discussion was with one of my part-timers and based on comments must have gotten excited about his personal views and the safety features, however I have not spoken to him to see what transpired from his perspective. Obviously, this type of salesmanship, when personal feelings and excitement get involved, is not what we are looking for, especially if told not interested, so I can assure you that I will use this example and form of complaint as a learning experience for all Klingspor's Woodworking Shop employees.
Again, I apologize for my staff if you didn't have a positive experience in our Hickory location and I certainly hope that one experience doesn't spoil our opportunity to get it right with you forever.
As for my staff in ALL my locations, these gentlemen are a great asset to our organization and are 100% available to help with any type of woodworking related questions(maybe even non-woodworking related questions if brave enough to ask!)
We are grateful to have them.
Coleman Fourshee
Klingspor's Woodworking Shop
cfourshee@woodworkingshop.com