We all hear the horror stories about poor support. Companies like Delta that won't even answer pre-sales. Answers that have nothing to do with the question asked etc. Of course, human nature is to complain about bad more than good.
Well, I have had such great communication with several business recently. Actually more than I can remember to list. Here is a quick callout from memory:
Leecraft
Eagle
Harvey
Felder
Knew
Sawblades.com
Woodcutters
MPower
Southern Tool
Klingspor
ClearView
Fine Paints of Europe
JDS, Schiit, Parasound, Blue Jean, Sweetwater, electronics
Many in the British car hobby, 123 USA, British Parts North West, and many others.
Most are small companies where the person answering the inquiry has a direct stake in the company, but not all proving big companies can care about business. All actually sell fine products.
I contend, good business is in fact, good business. I did a lot of Government procurement and program management. Big companies gave me lip service, small businesses gave me results. Biggest company that was truly responsive was Praxis. I could list a page of three-letter companies I dreaded doing business with. Where some dreaded the risks from a small business or minority set-aside, I embraced them as I got more value for you, the taxpayer, from them. More honesty. More respect.
Well, I have had such great communication with several business recently. Actually more than I can remember to list. Here is a quick callout from memory:
Leecraft
Eagle
Harvey
Felder
Knew
Sawblades.com
Woodcutters
MPower
Southern Tool
Klingspor
ClearView
Fine Paints of Europe
JDS, Schiit, Parasound, Blue Jean, Sweetwater, electronics
Many in the British car hobby, 123 USA, British Parts North West, and many others.
Most are small companies where the person answering the inquiry has a direct stake in the company, but not all proving big companies can care about business. All actually sell fine products.
I contend, good business is in fact, good business. I did a lot of Government procurement and program management. Big companies gave me lip service, small businesses gave me results. Biggest company that was truly responsive was Praxis. I could list a page of three-letter companies I dreaded doing business with. Where some dreaded the risks from a small business or minority set-aside, I embraced them as I got more value for you, the taxpayer, from them. More honesty. More respect.