I recently ordered a new floor drill press from Zoro Tools. The truck pulled up yesterday and the driver indicated I might not like the condition - it had fallen out of the box and was lying in loose pieces on a pallet with a scrap of the cardboard shipping box tucked into the pile (that's me in the sweatshirt - go Packers!). I declined delivery and got on the phone to Zoro. In less than five minutes their customer service took the details, got the driver on the phone to verify the machine was being returned, and ordered a new one, to be packed extra-securely. It was shipped out late yesterday and should be here in 3-5 days. That's the kind of response that engenders customer loyalty and I'm happy to recommend them.