Bad experience with Union Grove Saw and Knife RESOLVED !!

[Kelly]

I needed some bandsaw blades so I thought I would use one of our advertisers @Union Grove Saw & Knife .
I placed an order only to be told that they have a 3 blade minimum. So I said Ok and placed an order for 3 blades, 142” long.
When they arrived, all 3 were 242” long. I contacted the company and they said if I sent them back, they would send me an extra one in return.
Ever tried to mail 3 224” saw blades ? The box they came in was damaged.
So, I went to a local pizza place and paid 50 cents for 2 boxes, taped them together and traveled to the post office. Paid $11 to send them back
Yesterday they came back in the same pizza box I used to mail them. Only 3 blades and no reimbursement for my costs to cover their mistake.
Won’t be doing business with these guys again.

Follow up see my post below. This was resolved quickly and courteously. Try them.

 

[Graywolf]

Kelly, I have to ask have you reached back out to this vendor. I get what you have experienced is unacceptable. However you need to exhaust all avenues with this vendor before throwing your hands up and posting on forum that can be seen by everyone. I am certain that this vendor will make things right, but you need to deal directly with them. We as a community will stand with you on this but please reach out directly with this vendor.

 

[Kelly]

I appreciate what you say and I have advised the same thing many times. But I am tired in general of having to beg people to do the right thing. America in general has gotten so sloppy with customer service that I have taken a personal pledge to not stand for it.
Whatever happened to American Exceptionism ? We can’t even process a simple order of their main product ? And I am supposed to beg them ??
No, I will not reach out yet a fourth time.

 

[Michael Mathews]

UGS&K maintains a presence on this site. I'm sure they will see your post and reply. I'm sure they will make things right. I've had nothing but good service from them!

 

[Union Grove Saw & Knife]

Thank you for sharing your experience @Kelly. We’re truly sorry for the inconvenience and frustration this situation has caused. Clearly, we fell short of our commitment to quality service, and we sincerely apologize.

We will contact you directly tomorrow when we are back at the shop to ensure everything is resolved to your satisfaction. If there’s anything else we can do in the meantime, please don’t hesitate to let us know.

Thank you for bringing this to our attention and for giving us the opportunity to correct it.

 

[Kelly]

I was contacted by Union Grove Saw and Knife several times. They have more than made this right, and very promptly in my opinion.
Thanks guys at UGS&K.

 

[Henry W]

I was contacted by Union Grove Saw and Knife several times. They have more than made this right, and very promptly in my opinion.
Thanks guys at UGS&K.

Great! That's very good to hear. Gives me confidence to order there.

Side note to consider changing title of the post? Even if you just add 'Resolved' first in the title, that helps casual reader get the final not intermediate impression.