I have a SawStop... 3hp PCS.
I had to wait, 11 months and 2 weeks, before I had 220 ran for it (moved and while my new house was being built, the saw was in climate controlled storage for 9 months). As soon as I had the electrician install my sub-panel, I turned on the saw and nothing but RED flashing light.... For a few seconds... the red light stopped, and the only light on was the Green light. I rejoiced, flipped the paddle, and WHAM!!! Blade didn't even turn and the brake engaged. Nothing was on the table, nothing was touching the blade, the saw was brand new and had never ran before. Boy was I "ticked!"
Contacted SS the next day, 2 months of back and forth (troubleshooting), replacing a brake cartridge ribbon cable (with 1 hand, due to 3rd degree burns from my smoker).. Used a paperclip to jumper the port on the side to get error codes, PDFs sent to me for numerous things they wanted me to try. They sent me out an arbor block, which meant I had to remove the entire table top.. Umm, yeah. Told SS my 1 hand had 3rd degree burns on it and there was no way in H3LL that I could do that. They tried to get a tech out to my house, but the nearest tech was over 4 hours (if I recall) away. Then, they tried to get me to load the saw on a truck, which I don't have/own... and drive it to a techs location. "Umm, who is paying for the truck rental, mileage, gas, my personal time, etc.?"
After all of the videos I sent them, pictures, hours on the phone, replacement of the brake cartridge ribbon cable, and jumping through hoops...
They had the nerve to charge me a New Saw core fee, $2,500.. asked me to box up the bad saw, sent a replacement saw, and then they had a company pick up the saw (on their dime)... then I assembled the replacement saw, MONTHS later.. due to my 3rd degree burns...then crossed my fingers, plugged in the power cord... and 1st try... POWER AND GREEN LIGHT!!
I dealt with Trent Davis, 1 other tech, and Alex Gumpel... Even though they didn't want to take the saw back, their great customer service told them they had to.
I am not sure what the problem is, with your saw, but I hope it is nothing as severe as the issue I had with my SS.
Also... from Trent Davis.. the gap between the blade and brake doesn't have to be 100% accurate.
Hope all is well with your saw and you can get back to making sawdust asap!
Rory