I had decided to let this go. I am at a point in my life where I try to walk away from things that bother me. But the saga continues, and I just can’t.
I have been trying to get a replacement bearing for a $90 router bit from Infinity. On The one they sold me, the double top bearings just disintegrated. I contacted them on Oct. 3. Their “customer service” department advised me to send a picture to a customer service email address. I just wanted to buy the replacements,I wasn’t asking for anything special. But I followed their instructions.
Since that time, I have resent that email; Called the office twice, filled out the form on their website and posted here. Each time I call, they act like they have never heard of me and ask me to start over, just like they did in this post.
2 days after posting on this forum, I received bearings from Infinity that do not fit this shaft. I SUPPOSE THEY EXPECT ME TO EITHER TAKE IT TO A MACHINE SHOP AND HAVE THEM TURN THE SHAFT DOWN TO FIT THE BEARING, OR BORE OUT THE BEARING TO FIT THE SHAFT.
So, I am nowhere closer to being able to use this workhorse bit.
I will make one more point about their poor customer service.
If they monitor this site and saw my post, why didn’t they just contact me instead of posting and asking me to start over ? Great customer service eh ? They could easily have found my record.
Thanks for all the recommendations on Whiteside. I will never buy Infinity again. I caution anyone else to be aware of this type of treatment.