customer service

  1. charlessenf

    Irwin kudos

    Years ago I bought a pair of those blue Irwin clamps with the little yellow swiveling pads. The little pads come off. The little pads go missing. I wrote Irwin asking about two replacement pads. Today, FedEx arrived with two little packets of pads. Apparently, they sell replacement...
  2. D

    Lie Nielsen Customer Service

    Knocked my #164 off of my bench last night and cracked the handle, although not a scratch on the iron. Called Lie Neilsen an hour ago and a new FREE handle is already in the mail, just got a shipping notification. That's customer service!! Other companies should take lessons from them. It...

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