One of our home-heating sources is a wood-burning furnace. We've had this furnace almost 20 years and some parts are beginning to show their age. This furnace has a blower that forces the heated air into our duct work (air handler in HVAC lingo) which was failing. I called the manufacturer, U. S. Stove Co., and ordered a replacement, we only needed a new motor but they only had the complete blower unit - $$368.00. Ouch!
The new blower arrived and we found it did not fit. The dimensions of the unit itself were not correct and the CFM rate was too low. I called USSC to arrang3e a return of the blower their parts department said would work. After a lengthy conversation with the parts dept. sales person I was informed that we would receive a credit to our credit card for the full amount and they did not want the blower returned, it should be "field destroyed." I explained that the blower had not been installed and was in new condition. The rep said that was their policy. Had this been a $20.00 part I would understand, but a +$300 part, go figure! I arranged for an off-the-shelf motor through our HVAC guy, installed $125.00.
The new blower arrived and we found it did not fit. The dimensions of the unit itself were not correct and the CFM rate was too low. I called USSC to arrang3e a return of the blower their parts department said would work. After a lengthy conversation with the parts dept. sales person I was informed that we would receive a credit to our credit card for the full amount and they did not want the blower returned, it should be "field destroyed." I explained that the blower had not been installed and was in new condition. The rep said that was their policy. Had this been a $20.00 part I would understand, but a +$300 part, go figure! I arranged for an off-the-shelf motor through our HVAC guy, installed $125.00.
