The pride and joy of my hobby shop is a Powermatic 66 table saw with a 5 hp motor. There's nothing it can't handle, and I've got it tuned to .002". In the last couple of weeks the adjustment wheel lock, known as the shaft locking pin, has stopped locking the height adjustment crank wheel. I tighten it down beyond reason, and the crank still turns with minimum hand pressure. Extensive searching of the internet established that the shaft locking pin is a discontinued part and not available anywhere, except used which I don't trust.
Two weeks ago I contacted Powermatic customer support at JPW Industries. JPW stands for Jet, Powermatic, and Wilton plus they handle several other recognizable brands. I received an email with a case # and a statement that "your case will be addressed in the order received." It is now two weeks later and no one has contacted me. I sent 2 additional emails with my case # basically pleading with them to contact me because this problem has to be fixed. This is not customer service; it is customer abuse. I never expected a reputable brand like Powermatic to operate like this. I am steaming mad at them, and right now I strongly recommend every woodworker avoid every Powermatic tool. Can you imagine trying to set up a new tool and needing just a little help from customer support to set it up right?
Has anyone in NCWW experienced this same problem with their Powermatic 66? Please reply and tell me how you fixed it. The factory certainly isn't going to help. Thanks.
Two weeks ago I contacted Powermatic customer support at JPW Industries. JPW stands for Jet, Powermatic, and Wilton plus they handle several other recognizable brands. I received an email with a case # and a statement that "your case will be addressed in the order received." It is now two weeks later and no one has contacted me. I sent 2 additional emails with my case # basically pleading with them to contact me because this problem has to be fixed. This is not customer service; it is customer abuse. I never expected a reputable brand like Powermatic to operate like this. I am steaming mad at them, and right now I strongly recommend every woodworker avoid every Powermatic tool. Can you imagine trying to set up a new tool and needing just a little help from customer support to set it up right?
Has anyone in NCWW experienced this same problem with their Powermatic 66? Please reply and tell me how you fixed it. The factory certainly isn't going to help. Thanks.