Perhaps I am the problem and expect abnormal things from people?
Person who works for a big cabinet company for whom I do work if they have odd sizes or non-standard requests has 8 years service with the company. He takes orders from builders, customers, and supplies cabinets, coordinates the install, purchases items which he cannot supply and works this business. First time he saw a kitchen I build in solid Cherry with a clear finish he wanted to know what stain I used. When I said natural, clear coat to render the natural look of the wood he wanted to know what kind of wood it was. When I told him it was Cherry, he said it is real pretty and has never seen anything like that before. Yesterday he asked for shelves with a clear coat finish, as the customer will stain them himself. I had to explain in great length that staining on top of a clear coat is not a good idea and would know what the customer will use for compatibility. Finally, he agreed to just a sanded finish. Should these folks not know this stuff?
Don't talk about my Toyota Dealer.
Wanted to replace a water pump at +$1,000 because I had a tiny crack in the radiator hose.
Wanted to charge me $400 to replace a cab brake light bulb, because his mechanic broke off the bulb in the fitting. Took me 5 minutes and $2.00
Put and old tire on the right front and a new tire on the left front, so when the vehicle was pulling to one side tried to argue with me about fixing it with doing wheel alignment.
The service advisors have no idea, they are not trained technicians, yet they deal with the customers and tell the techs what to do?
That is my rant for today, will stop here.
Person who works for a big cabinet company for whom I do work if they have odd sizes or non-standard requests has 8 years service with the company. He takes orders from builders, customers, and supplies cabinets, coordinates the install, purchases items which he cannot supply and works this business. First time he saw a kitchen I build in solid Cherry with a clear finish he wanted to know what stain I used. When I said natural, clear coat to render the natural look of the wood he wanted to know what kind of wood it was. When I told him it was Cherry, he said it is real pretty and has never seen anything like that before. Yesterday he asked for shelves with a clear coat finish, as the customer will stain them himself. I had to explain in great length that staining on top of a clear coat is not a good idea and would know what the customer will use for compatibility. Finally, he agreed to just a sanded finish. Should these folks not know this stuff?
Don't talk about my Toyota Dealer.
Wanted to replace a water pump at +$1,000 because I had a tiny crack in the radiator hose.
Wanted to charge me $400 to replace a cab brake light bulb, because his mechanic broke off the bulb in the fitting. Took me 5 minutes and $2.00
Put and old tire on the right front and a new tire on the left front, so when the vehicle was pulling to one side tried to argue with me about fixing it with doing wheel alignment.
The service advisors have no idea, they are not trained technicians, yet they deal with the customers and tell the techs what to do?
That is my rant for today, will stop here.