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After many, many tries this past week, I got thru to a Ridgid tool rep to discuss my claims for 6 new batteries; all battery replacement claims need to be handled by phone. 2 of them are 14.4-volt ni-cads and the other 4 are 18-volt lithium. First, she checked the serial numbers, and all showed up on the list of registered batteries in my LSA account. The 4-18 volt batteries had all been replaced once in the 2007-2009 time frame and I had registered the replacements. So, after a quick procedure of placing each battery in the appropriate charger and telling her which lights were on, she agreed that all batteries were defective and would be replaced. She said that inventory is getting depleted for these models so I asked what would happen if they couldn't replace these batteries in the future. Her answer was that they would upgrade me to current models. I asked her to confirm what I thought I'd heard and she said yes, new tool, charger and batteries would be sent.
Nice! So, when you buy a Ridgid battery powered tool, be sure to register it for the LSA within the allotted time - 90 days I think.
Bob
After many, many tries this past week, I got thru to a Ridgid tool rep to discuss my claims for 6 new batteries; all battery replacement claims need to be handled by phone. 2 of them are 14.4-volt ni-cads and the other 4 are 18-volt lithium. First, she checked the serial numbers, and all showed up on the list of registered batteries in my LSA account. The 4-18 volt batteries had all been replaced once in the 2007-2009 time frame and I had registered the replacements. So, after a quick procedure of placing each battery in the appropriate charger and telling her which lights were on, she agreed that all batteries were defective and would be replaced. She said that inventory is getting depleted for these models so I asked what would happen if they couldn't replace these batteries in the future. Her answer was that they would upgrade me to current models. I asked her to confirm what I thought I'd heard and she said yes, new tool, charger and batteries would be sent.
Nice! So, when you buy a Ridgid battery powered tool, be sure to register it for the LSA within the allotted time - 90 days I think.
Bob
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