Great Cust.Svc - Rikon Tools

[Splint Eastwood]

Just got off the phone with Rikon's Technical Support.

I was having a small issue with my 6in Jointer. It was still covered under warranty and they were very prompt, curteous, and friendly regarding my issue.

With just a couple of days before the Christmas Holiday, I expected a busy signal, forever music hold and rude, impatient patter.

I was so happy when my call was practically picked up on the first ring, greeted pleasantly, and transferred to a Tech Support person who was nice, friendly and very informative.

We chatted about my jointer, and "TOOLS" where he mentioned they added 20+ new tools to their product line-up! I checked their site and sure enough, I saw some neat toys, err Tools that made my heart beat faster. They now have bigger Lathes than just the mini lathe. Also a VS Speed BS.

I asked about Shelix/Helix heads and he mentioned they are working on offering them in the near future !

It was if we were old friends "Talking Shop".

I just wanted to share this. I love their tools and they have a customer for life!

Thanks,
Matt

 

[Ken Massingale]

Sounds like you talked with Rod. He's always willing to spend time to help with the issue and then some more time to chat, which to me, helps establish a good relationship. I will say in honesty, that another tech there is helpful with the issue but has no time, or apparently interest, in non call related chat!

 

[Mike Davis]

I wish I had a reason to call them... :wsad:









Well, maybe not. :rotflm:

Never had any little problem at all with my Rikon. :mrgreen:

 

[dancam]

1+ on the CS encounter. I had a small pblm with the fence on my 14" Deluxe bandsaw. I called and spoke with Rod and explained the pblm. He immediately suggested that the fence could be out of tolerance. He shipped a new fence Fedx w/no questions asked. Great CS for a really good product.

Dan C.

 

[Splint Eastwood]

Sounds like you talked with Rod. He's always willing to spend time to help with the issue and then some more time to chat, which to me, helps establish a good relationship. I will say in honesty, that another tech there is helpful with the issue but has no time, or apparently interest, in non call related chat!

1+ on the CS encounter. I had a small pblm with the fence on my 14" Deluxe bandsaw. I called and spoke with Rod and explained the pblm. He immediately suggested that the fence could be out of tolerance. He shipped a new fence Fedx w/no questions asked. Great CS for a really good product.

Dan C.

Didn't want to name names, but......:icon_thum.

 

[boxxmaker]

My 1st lathe (still got it) was a Ricon Mini and that was the same service I got when I had problems.I can't recommend then enough.You can allways find a cheaper tool,but to me sevice is the key that will bring me back.Great folks.

 

[Glennbear]

Although I do not own any of their machines, it is always nice to hear about good service in this day and age. :wsmile: