good service

[jmauldin]

Just thought I would share my experience wirth Grizzly. I have been searching for a good miter saw stand, but couldn't find anything decent for under $200. I happened to be looking at the Grizzly web site and noticed what looked like a very sturdy stand, priced at only $89. So I placed an order. (When I went to check out the price of $72. came up - quite a bonus. Anyway I order it. It came while I was out and it was lying on the front porch. I carried it down to the shop but noticed that both ends had been crushed and clear packing tape was over it. I really didn't think much about it - until I opened it and started putting it together. Then I discovered that the two caster wheels and the support roller and brackets for one end were missing. I called Grizzly and gave them the part number of the missing pieces. The next day a representative from Grizzly called me and told me they were sending me a new stand FREE, and I did not have to return the old one. I could do with it whatever I liked.
The new one came - undamaged. and now I have 1 and a still usable stand.

That has made me a Grizzly customer! You don't find many companies that will do someting like that.

Jim in Mayberry

 

[DaveO]

I have heard more good things about Griz CS than I have bad, and usually the folks that have had bad experiences are the ones shouting it from the mountain tops.
That's one of the reasons I own several pieces of machinery from them.
Dave

 

[MikeH]

Thanks for letting us know. I would love to have some grizzly equipment.

 

[McRabbet]

I bought one of those miter stands at the Muncy, PA store late last summer when I returned from the Finger Lakes area of western NY State -- I love it -- it is good and sturdy and handles my 12" PC CMS very well. I took it to my deck project last fall and it save me lugging sawhorses and making a saw frame out of 2 x 4's. Good value for the price.

My dog Badger didn't appreciate it in sharing the back seat with him on the balance of the trip south, but he got over it!

 

[dancam]

I'll second the good CS support at Griz. I recently got their 8" Jointer and there was a descrpency over the shipping costs published in the catalog and when I went to order. I ordered and drop a note to Griz saying I was disappointed with the shipping costs being so far off from the catalog quote. They promptly called and issued a credit for the difference...good customer service and a great jointer to boot.

Dan C.

 

[LeftyTom]

Thanks for sharing. Every time I thinkg of gettign a real worktable (mine are recycles pallets), I always peruse the Grizzly site.