Good customer service

[wndopdlr]

I use Olson blades exclusively on my BS. I recently had a 3/4" blade that was just too short to go on the wheels. I tried everything, but it was just too short, I called customer service, explained the problem and had to send them a picture of the problem, but they shipped me a new blade at no charge even though it had been two years since I originally purchased the blade. That's how it should be done folks!

Wally

 

[Dee2]

Props to 80/20 also. I ordered a 2525 and a 2550. I received a 2550 and a 2020. I notified 80/20 and they overnighted the correct item to me, no questions (they did ask for a picture), no charge. A week later they contacted me to make sure I had received what I needed.

 

[Henry W]

Props to 80/20 also. I ordered a 2525 and a 2550. I received a 2550 and a 2020. I notified 80/20 and they overnighted the correct item to me, no questions (they did ask for a picture), no charge. A week later they contacted me to make sure I had received what I needed.

Gene - any further info on what 80/20 is? What do they sell? A google search of course lists a lot of stuff for 80/20.
Is this the Al extrusion place? I am guessing that it is, and that the products you mentioned are specific extrusions, but do fill me in please

 

[Dee2]

Yes, AL extrusions

80/20 Aluminum T-slot Building Systems | 80/20 Aluminum Extrusions

T-Slots, aluminum extrusions, and parts. Architectural solutions and frames for industrial machine guards, workstations, data center enclosures, and more. Build your idea with 80/20 today.

8020.net

Making a Fritz and Frans jig for a slider ala Extreme Woodworker. Pictures coming soon, I hope.