Too many times we hear of power tool makers doing something wrong, so how about something right?
On Thursday of last week I broke the tool rest off my Delta Midi Lathe, (don't ask how, just know it was stupidity on my part). The lathe remains under warranty, so I called their 800 number asking for a replacement part and was told, no problem and that it would arrive within 5 to 7 "working" days.
Imagine my shock when it ariived today, just two and a half "working" days later. My hat is off to Delta, what a quick response!
On Thursday of last week I broke the tool rest off my Delta Midi Lathe, (don't ask how, just know it was stupidity on my part). The lathe remains under warranty, so I called their 800 number asking for a replacement part and was told, no problem and that it would arrive within 5 to 7 "working" days.
Imagine my shock when it ariived today, just two and a half "working" days later. My hat is off to Delta, what a quick response!