Festool sander problem

[cyclopentadiene]

I recently purchased a festool rotex 90 dx sander and have been pleased with the performance. However.... I had a couple of occasions that I had been using the sander , turned it off and it did not start back when I turned the switch back on. Tonight it did it again but will not turn back on. I tried another cord, no luck, I plugged into an electrical outlet direclly, no luck. The dust extractor is working si it appears to be getting no power.

the sander is only a couple of months old so it is under warranty. Before I take it back or send it back to festool, am I just missing something?

 

[Jeremy Scuteri]

Have you made sure that it was fully switched to either rotex mode or orbital mode? That is just a random thought...

 

[campbellcraft]

Make sure plugit cord is fully locked into tool.

 

[Berta]

Make sure plugit cord is fully locked into tool.

I recently had the same problem. The cord MUST be locked in.

 

[Bill Clemmons]

I've had the same thing happen w/ my RO 150. Each time it was a loose cord at the sander. Twist to make sure it is locked in.

 

[cyclopentadiene]

Tried these again today. No luck. I called festool and the server ce department suggested just sending the sander in for service. I assume they must be having switch problems.

 

[Jeremy Scuteri]

Interesting. So how does that work? Do you have to pay for shipping even though the item is still under warranty?

 

[cyclopentadiene]

No, excellent customer service. You log a service return and print a ups label. They provide 48 hour turnaround plus shipping time. It will be interesting if I ship tomorrow as it is a holiday weekend but theoretically should be returned by next weekend.

i have nothing but positive to say about festool. Yes they are expensive but first class is only 20% more! The sander has saved me so much work on my chair project it has paid for itself in time.

there are a few tools that I have no regrets and all are the premier companies.

Sawstop
Lie Nielsen
Veritas
Festool
woodpeckers
Incra
Auriou

most others I have purchased have been hit or miss.

The premier companies have excellent quality and excellent customer service.

 

[drw]

there are a few tools that I have no regrets and all are the premier companies.

Sawstop
Lie Nielsen
Veritas
Festool
woodpeckers
Incra
Auriou

most others I have purchased have been hit or miss.

The premier companies have excellent quality and excellent customer service.

I agree, I have purchased tools from these companies and enjoyed excellent product quality as well as service.

 

[tarheelz]

Festool is great. However, is it ok if I and the other jealous folks take a small amount of pleasure when there's news of a problem?

 

[cyclopentadiene]

I have a tool strategy. I build what I like. If my wife does not like it, I sell it. I then use some of the proceeds to maintain my lumber supply and save until I sell enough to buy the tools I want. Some goals take longer than others, especially if I run across a good deal. My current quest is the slider table for my sawstop. Progress has been slow as each time I build up some excess funds I keep finding items lower on my list and have to start over.

this is sort of the Bill Gates philosophy he used in hiring whe Microsoft started. Maintain at n-1 ( the number you need less one) as when you are looking the right employee is not available but if you always have an opening, you have a position when you run across a good candidate. I use this in business and in my woodworking hobby.

Cuttent list
1) sawstop slider
2) festool domino
3) hammer jointer planer combo with spiral head

i will get there eventually but if I run across deals on items not on the short list, I will move. The only problem with the strategy is I keep buying lumber when I find a good price. I currently have a 3 year supply based on my rate of completing projects but I still cannot resist when there are new lumber opportunities. I need therapy and control in this area.

 

[Michael Mathews]

Must be broke....

Just let me know when you want me to come by and get that POS out of your shop!!! LOL

 

[cyclopentadiene]

I am highly impressed by the customer service at Festool. I shipped the sander last Saturday using the prepaid UPS label printed from the festool service page. Note this was a Holiday with Easter Sunday and many recognizing Monday as the Holiday. I received my sander back on Thursday this week with a note of an electrical switch replacement. They also cleaned the unit.

This was first class service and they have 3 year warranties. The tools are expensive but work extremely well and this level of customer service justifies the cost even more!

 

[KenOfCary]

I have several Festools. Always agonized over the price, but never regretted the purchase.

They are well made and good to know they are well supported as well. I never doubted that.