can't upload photos

[merrill77]

I get an error message when trying to upload a photo. The diagnostic report from the bottom of the page is included below. My apologies if this is a known issue related to the recent outage and I've missed the news

---SWFUpload Instance Info---
Version: 2.2.0 2009-03-25
Movie Name: SWFUpload_0
Settings:
upload_url: http://www.ncwoodworker.net/pp/upload.php
flash_url: http://www.ncwoodworker.net/pp/js/swfupload.swf?preventswfcaching=1285544294313
use_query_string: false
requeue_on_error: false
http_success:
assume_success_timeout: 0
file_post_name: Filedata
post_params: [object Object]
file_types: *.jpg;*.jpeg;*.png;*.gif;*.cr2;*.JPG;*.zip;*.mpeg;*.mpg;*.avi;*.asf;*.wmv;*.mov
file_types_description: Image & Movie Files
file_size_limit: 195 MB
file_upload_limit: 250
file_queue_limit: 0
debug: true
prevent_swf_caching: true
button_placeholder_id: spanButtonPlaceHolder
button_placeholder: Not Set
button_image_url: http://www.ncwoodworker.net/pp/images/XPButtonUpload.png
button_width: 160
button_height: 22
button_text: Select Files for Upload
button_text_style: .theFont { font-family: verdana,geneva; font-size: 12px; }
button_text_top_padding: 1
button_text_left_padding: 5
button_action: -110
button_disabled: false
custom_settings: [object Object]
Event Handlers:
swfupload_loaded_handler assigned: false
file_dialog_start_handler assigned: false
file_queued_handler assigned: true
file_queue_error_handler assigned: true
upload_start_handler assigned: true
upload_progress_handler assigned: true
upload_error_handler assigned: true
upload_success_handler assigned: true
upload_complete_handler assigned: true
debug_handler assigned: true

SWF DEBUG: SWFUpload Init Complete
SWF DEBUG:
SWF DEBUG: ----- SWF DEBUG OUTPUT ----
SWF DEBUG: Build Number: SWFUPLOAD 2.2.0
SWF DEBUG: movieName: SWFUpload_0
SWF DEBUG: Upload URL: http://www.ncwoodworker.net/pp/upload.php
SWF DEBUG: File Types String: *.jpg;*.jpeg;*.png;*.gif;*.cr2;*.JPG;*.zip;*.mpeg;*.mpg;*.avi;*.asf;*.wmv;*.mov
SWF DEBUG: Parsed File Types: jpg,jpeg,png,gif,cr2,jpg,zip,mpeg,mpg,avi,asf,wmv,mov
SWF DEBUG: HTTP Success: 0
SWF DEBUG: File Types Description: Image & Movie Files (*.jpg;*.jpeg;*.png;*.gif;*.cr2;*.JPG;*.zip;*.mpeg;*.mpg;*.avi;*.asf;*.wmv;*.mov)
SWF DEBUG: File Size Limit: 204472320 bytes
SWF DEBUG: File Upload Limit: 250
SWF DEBUG: File Queue Limit: 250
SWF DEBUG: Post Params:
SWF DEBUG: userid=2779
SWF DEBUG: PHPSESSID=145a4a99c1e3de4e471cb339fc71d92c
SWF DEBUG: ----- END SWF DEBUG OUTPUT ----
SWF DEBUG:
SWF DEBUG: Event: fileDialogStart : Browsing files. Multi Select. Allowed file types: *.jpg;*.jpeg;*.png;*.gif;*.cr2;*.JPG;*.zip;*.mpeg;*.mpg;*.avi;*.asf;*.wmv;*.mov
SWF DEBUG: Select Handler: Received the files selected from the dialog. Processing the file list...
SWF DEBUG: Event: fileQueued : File ID: SWFUpload_0_0
SWF DEBUG: Event: fileDialogComplete : Finished processing selected files. Files selected: 1. Files Queued: 1
SWF DEBUG: StartUpload: First file in queue
SWF DEBUG: Event: uploadStart : File ID: SWFUpload_0_0
SWF DEBUG: Global Post Item: userid=2779
SWF DEBUG: Global Post Item: PHPSESSID=145a4a99c1e3de4e471cb339fc71d92c
SWF DEBUG: ReturnUploadStart(): File accepted by startUpload event and readied for upload. Starting upload to http://www.ncwoodworker.net/pp/upload.php for File ID: SWFUpload_0_0
SWF DEBUG: Event: uploadProgress (OPEN): File ID: SWFUpload_0_0
SWF DEBUG: Event: uploadError : IO Error : File ID: SWFUpload_0_0. IO Error: Error #2038
SWF DEBUG: Event: uploadComplete : Upload cycle complete.
Error Code: IO Error, File name: BandsawTable.jpg, Message: Error #2038
SWF DEBUG: Event: fileDialogStart : Browsing files. Multi Select. Allowed file types: *.jpg;*.jpeg;*.png;*.gif;*.cr2;*.JPG;*.zip;*.mpeg;*.mpg;*.avi;*.asf;*.wmv;*.mov
SWF DEBUG: Select Handler: Received the files selected from the dialog. Processing the file list...
SWF DEBUG: Event: fileQueued : File ID: SWFUpload_0_1
SWF DEBUG: Event: fileDialogComplete : Finished processing selected files. Files selected: 1. Files Queued: 1
SWF DEBUG: StartUpload: First file in queue
SWF DEBUG: Event: uploadStart : File ID: SWFUpload_0_1
SWF DEBUG: Global Post Item: userid=2779
SWF DEBUG: Global Post Item: PHPSESSID=145a4a99c1e3de4e471cb339fc71d92c
SWF DEBUG: ReturnUploadStart(): File accepted by startUpload event and readied for upload. Starting upload to http://www.ncwoodworker.net/pp/upload.php for File ID: SWFUpload_0_1
SWF DEBUG: Event: uploadProgress (OPEN): File ID: SWFUpload_0_1
SWF DEBUG: Event: uploadError : IO Error : File ID: SWFUpload_0_1. IO Error: Error #2038
SWF DEBUG: Event: uploadComplete : Upload cycle complete.
Error Code: IO Error, File name: BandsawTable.jpg, Message: Error #2038

 

[froglips]

99.99999% of the time, updating your Flash Plugin resolves this issue.

There have been a flurry of updates from Adobe lately over some security issues, so its a good a time as any to update.

Let us know if that works/doesn't

Jim
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

 

[merrill77]

99.99999% of the time, updating your Flash Plugin resolves this issue.

My flash plugin was already pretty new, as this is a new-ish machine. But I re-installed the latest from their site anyway. Still broken.

BTW, I also restarted Firefox...and even Windows. No joy

Just for kicks, I even tried logging out of NCWWer and logging back in fresh, something I'm not sure I've done since I jointed the site. Took me a while to find my password I still get the same error.

Chris Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

 

[froglips]

Ruling out the easy stuff, what is the file size on the pic you are uploading?

Jim
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

 

[froglips]

A few more things to try:

- Remove blank spaces from file name (long shot)
- Turn off your virus scanner and test. I found some reports that a few virus scanners were triggering this error.

Don't forget to turn it back on!

I tested a bunch of uploads, its working on our end. If its any consolation, a 2038 error is a generic Flash error for "gee, something happened".

Jim
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

 

[merrill77]

The image is 1.2MB. There are no spaces in the filename. I tried disabling my virus scanner...still no joy.

My last upload was Sep 6. I've probably updated FF since then. I'm trying to think of anything else that has changed on my end since then...



Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

 

[merrill77]

Ok, how's this for strange?

I reluctantly fired up IE to give it a try there. I don't have flash installed in IE, so I used the regular upload. Guess what? It worked! So I switched back to FF (which was still running since my previous failed upload attempt)...and now it works there, too! (with flash upload).

My conclusion is that it was a problem at the server -- something with my session was corrupted and somehow logging in from IE reset my session in a way that logging in/out with Firefox did not. This is obviously only a guess.

I just uploaded the original 4 pictures that produced the original failure, so you can close this thread!

Thanks,
Chris
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10