I have done business with this establishment in the past.
Called them up over a month ago to see about having a 2 Lennox trimaster bandsaw blades repaired.(They had broken and just needed to be re-welded.).
I was informed that they would have to trim off 1/8th inch on both ends in order to weld them. I told them no problem I could handle 1/4 inch short of the length.
I was also informed that they could not guarantee the weld. But I had them weld other blades before for me with no problems.
I had also sent in 3 saw blades for sharpening.
Well it took a bit for them to complete the order. I paid them and brought everything home.
Now I live in Eastover (Fayetteville) with gas prices trips can be a bit, especially at 13 MPG. (My problem, I know)
Got everything to the shop and proceeded to install one of the blades on my Band saw.
Blade number 1 would not fit on the saw. No matter what I did this blade was too short. Suppose to be 131 1/2". I measured it and found out that it was 129 3/4". With a sickening feeling I tried the other blade. It too was short, but I was able to get it on but it was tight.
Now I inspected the welds themselves. With a straight edge on the back side of the blade, spanning across the weld , It was very evident, even without my glasses that this was far from straight. Not only was the weld not straight it wasn't completed, and there was a good size piece of slag latched onto one of the teeth.
On the other blade, same problem as far as being straight, but not quite as drastic. The weld looked ok as far as being a solid weld, but there was now 2 broken teeth that were not there before.
Man I was hot. I had one blade that was useable but only for rough cutting, and the other totally unusable.
I called the shop up. I explained what I found and Kevin said that he would have to see the blade. Another trip to Raleigh to only confirm that Yep the blade was now way to short. I let them off the hook on the other blade, but not the one that they cut way too short.
I understand that they couldn't guarantee the welds, but this wasn't only the welds, it was the quality of the work and attention to detail.
Kevin said that he would order another blade. He finally does and says that he would split the cost with me. I could have stood my ground and probably should have, but accepted the offer. I informed Kevin that I wanted my orginal blade back. It wasn't that old, I had only used it for maybe 1 1/2 to 2 hours of total use.
So new blade comes in. I tell Kevin that, I or my brother would be up there to pick up both blades. So back up to Raleigh for another trip. Guess what? magically only the new blade is available for pickup. They can't find my original. Are you serious. So payment is made for the new blade. ( No offer for a refund for welding the 2 blades, even though the problems were found).
It has been almost another week gone by and I still have not heard where my original blade is at. And I do want it back. I can take that blade and have it shorten for another band saw. After all at $160-$170 for this blade that was almost new I want it back.
I know who I will not be doing business with again.
This customer service outright sucks. Not guaranteeing a weld is one thing, but rendering a blade unusable is another.
Now I am not sure if I'm allowed to mention this company's name here. So If you want to know where not to take your bandsaw blades, drop me aline and I will tell you.
Called them up over a month ago to see about having a 2 Lennox trimaster bandsaw blades repaired.(They had broken and just needed to be re-welded.).
I was informed that they would have to trim off 1/8th inch on both ends in order to weld them. I told them no problem I could handle 1/4 inch short of the length.
I was also informed that they could not guarantee the weld. But I had them weld other blades before for me with no problems.
I had also sent in 3 saw blades for sharpening.
Well it took a bit for them to complete the order. I paid them and brought everything home.
Now I live in Eastover (Fayetteville) with gas prices trips can be a bit, especially at 13 MPG. (My problem, I know)
Got everything to the shop and proceeded to install one of the blades on my Band saw.
Blade number 1 would not fit on the saw. No matter what I did this blade was too short. Suppose to be 131 1/2". I measured it and found out that it was 129 3/4". With a sickening feeling I tried the other blade. It too was short, but I was able to get it on but it was tight.
Now I inspected the welds themselves. With a straight edge on the back side of the blade, spanning across the weld , It was very evident, even without my glasses that this was far from straight. Not only was the weld not straight it wasn't completed, and there was a good size piece of slag latched onto one of the teeth.
On the other blade, same problem as far as being straight, but not quite as drastic. The weld looked ok as far as being a solid weld, but there was now 2 broken teeth that were not there before.
Man I was hot. I had one blade that was useable but only for rough cutting, and the other totally unusable.
I called the shop up. I explained what I found and Kevin said that he would have to see the blade. Another trip to Raleigh to only confirm that Yep the blade was now way to short. I let them off the hook on the other blade, but not the one that they cut way too short.
I understand that they couldn't guarantee the welds, but this wasn't only the welds, it was the quality of the work and attention to detail.
Kevin said that he would order another blade. He finally does and says that he would split the cost with me. I could have stood my ground and probably should have, but accepted the offer. I informed Kevin that I wanted my orginal blade back. It wasn't that old, I had only used it for maybe 1 1/2 to 2 hours of total use.
So new blade comes in. I tell Kevin that, I or my brother would be up there to pick up both blades. So back up to Raleigh for another trip. Guess what? magically only the new blade is available for pickup. They can't find my original. Are you serious. So payment is made for the new blade. ( No offer for a refund for welding the 2 blades, even though the problems were found).
It has been almost another week gone by and I still have not heard where my original blade is at. And I do want it back. I can take that blade and have it shorten for another band saw. After all at $160-$170 for this blade that was almost new I want it back.
I know who I will not be doing business with again.
This customer service outright sucks. Not guaranteeing a weld is one thing, but rendering a blade unusable is another.
Now I am not sure if I'm allowed to mention this company's name here. So If you want to know where not to take your bandsaw blades, drop me aline and I will tell you.