I agree that animation and emoticons in many cases CAN contribute little - but at times (especially here) people make a snarky comment meant to be funny and everyone has experienced an e-mail or written message not intended to have the impact on the receiver that it did - I think putting a smiley face or something like that CAN add to the conversation... can it be over done? absolutely!
But on the whole - especially in this setting - I think it is more positive than negative... Just my opinion...
Hank
But on the whole - especially in this setting - I think it is more positive than negative... Just my opinion...
Hank