I wanted to upgrade my miter saw to one of the sliders that could be placed up against the wall so I could build it into a smaller footprint cabinet. I ended up ordering the Makita LS1019 from Acme Tools and was looking forward to coming home this evening knowing the saw had been delivered and was waiting in my shop.
That excited feeling was quickly displaced with annoyance as soon as I walked into the shop and could tell the box had been previously opened. Sure enough, after I opened it, I could immediately tell the saw had been used by some scratches and saw dust. They did take the time to put a new blade and other accessories into the box but there is no doubt this saw has been out of the box and used. Although I didn't even take the saw out of the box the saw to test it as I want to speak with their customer service tomorrow, I'm really annoyed that they packaged up something that was used and sold it as new.
I hope their customer service doesn't expect me to ship this back at my expense. I'm willing to try the saw but I'm surely expecting agreement on their end that if the saw is not right that they will replace at no cost to me . . . and I can imaging shipping is not cheap for a saw weighing in upwards of 60+lbs.
Anyone else use Acme Tool and have you had good luck with their customer service in the past? Funny enough, I did see the wood whisperer (Marc Spagnuolo) returned two of these saws to Acme (and he commented on their excellent customer service for the returns) - I'm wondering if I got one of his rejects?
Rick
That excited feeling was quickly displaced with annoyance as soon as I walked into the shop and could tell the box had been previously opened. Sure enough, after I opened it, I could immediately tell the saw had been used by some scratches and saw dust. They did take the time to put a new blade and other accessories into the box but there is no doubt this saw has been out of the box and used. Although I didn't even take the saw out of the box the saw to test it as I want to speak with their customer service tomorrow, I'm really annoyed that they packaged up something that was used and sold it as new.
I hope their customer service doesn't expect me to ship this back at my expense. I'm willing to try the saw but I'm surely expecting agreement on their end that if the saw is not right that they will replace at no cost to me . . . and I can imaging shipping is not cheap for a saw weighing in upwards of 60+lbs.
Anyone else use Acme Tool and have you had good luck with their customer service in the past? Funny enough, I did see the wood whisperer (Marc Spagnuolo) returned two of these saws to Acme (and he commented on their excellent customer service for the returns) - I'm wondering if I got one of his rejects?
Rick
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